Shipping policy

Avenora Collective — Shipping Policy

Last Updated: September 2026

At Avenora Collective, we want your shopping experience to be simple, secure, and stress-free. We carefully process every order and work with trusted delivery partners to get your purchases to you as quickly and safely as possible.

1. Shipping Destinations

We currently offer delivery across South Africa.

If you are located outside South Africa and would like to place an order, please contact our customer support team before purchasing so we can confirm whether delivery is available to your location.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and handed over to our shipping partner, you will receive your shipping confirmation and tracking information where tracking is available.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

3. Delivery Times

Estimated delivery times within South Africa are:

Standard Delivery: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier capacity, weather conditions, public holidays, peak shopping periods, or other circumstances outside our control.

Remote and outlying areas may require additional delivery time.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout based on your delivery address and the applicable shipping option.

From time to time, Avenora Collective may offer promotional free-shipping campaigns. Any applicable promotion and its conditions will be clearly displayed at checkout or on our website.

5. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

Please allow 24–48 hours for tracking information to become active after your order has been handed to the courier.

If your tracking information does not appear to update immediately, this does not necessarily mean that your parcel is lost.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check your:

Full name
Street address
Suburb
City/Town
Province
Postal code
Contact number

If you provide an incorrect address and the parcel needs to be redirected or re-shipped, additional delivery charges may apply.

If you notice an error immediately after placing your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

7. Delayed or Lost Parcels

Although we work with trusted delivery partners, Avenora Collective cannot guarantee delivery dates because courier delays and circumstances outside our control can occasionally occur.

If your order appears to be significantly delayed, please contact our support team with your order number so we can investigate with the relevant shipping provider.

If a parcel is confirmed as lost by the courier, we will work with the customer and shipping provider to determine the appropriate resolution.

8. Damaged Packages

If your parcel arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging.

Your order number
Photos of the damaged packaging
Photos of the product
A brief description of the issue

We will review the matter and assist you with the next steps.

9. Multiple Products in One Order

Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive more than one tracking number or your items may arrive at different times.

10. Customs & Import Charges

For orders delivered within South Africa, customers are generally not expected to pay additional international import charges when the order is fulfilled domestically.

If international shipping is offered in the future, customs duties, taxes, or other import charges may apply and will be the customer's responsibility unless otherwise stated at checkout.

11. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

Please ensure that someone is available to receive your parcel or that you provide appropriate delivery instructions where available.

Additional charges may apply if a parcel must be re-delivered due to an incorrect address, failed delivery attempts, or circumstances caused by the customer.